We apologise that the FAQ is only in English.

Q: How does SEPA payment work?

A: You enter your invoice details, name and e-mail. On the next screen, you will see the amount of Bitcoins you need to send to a specific Bitcoin address. After we receive Bitcoins, we will carry out the SEPA bank transaction in euros. We have secured enough euros on our bank accounts to keep the service running smoothly. You do not need to worry if or when or where we will sell the Bitcoins you sent to us, or if we keep the Bitcoins. Once we see your transaction, we will pay your bill using euros which are already available.

Q: Why should I trust you?

A: Our service is based on trust. You can start with small amounts first, but we try to be as transparent as we can. You can read about us on the About page, as well as view our pictures.

Q: How soon will the merchant get their euros?

A: After the merchant initiates a payment request (special button in the merchant login area), a SEPA transfer will be made on the next local working day. Usually, a SEPA transfer takes 1–3 business days. During some local holidays, delays might occur.

Q: How do I apply for a merchant account?

A: Send us an e-mail containing the type of business, locations and contact information.

Q: I paid my bill via piixpay.com in Bitcoins, but now I’m requested to send bank proof. How do I do it?

A: Simply contact us by e-mail, refer to your transaction, and we will provide you with bank proof that payment has been made as you requested.

Q: I have an idea for a world domination application, how can I get access to your API?

A: Drop us an e-mail with your contact information and a brief description of your service, and you will be given temporary access to our testing API.

Q: How does PDF invoice work?

A: When a company generates an invoice, an API call needs to be made toward our API with invoice details. We will send back a raw image or link to image. Then you can add this to your invoice. When the user scans that QR code with a regular scanner, the proper amount of Bitcoins will be calculated using the current exchange rate. Then the user will be redirected to their mobile Bitcoin wallet with the correct payment address and amount. The user can stall the payment up until the invoice deadline.

Q: Do you also do payments to Moldova, this being in the Euro zone?

A: No, because Moldova has not yet joined the SEPA zone.

piixPay.com Terms of Use

piixPay.com (Payster OY) is a company which mediates Euro payments for Crypto coins in the European Union.
Payster OY is a company registered in Kerava, Finland (reg. No 2647643-7), which performs payments through the LHV Bank in Estonia.
The contracting authority is a private or legal person who is ordering a Euro payment in euros within the territory of the European Union.

How piixPay.com works:

  1. Enter the invoice details and personal information in required forms.
  2. Make the Crypto coin payment.
  3. piixPay.com will do the Euro payment, for which we exchange Crypto coins pursuant to the current exchange rate.
  4. When the payment is accepted and completed, you will receive a confirmation by e-mail.

Terms of Service

Service fees: 5€ + 1.75%.
Bank transaction fees may apply for different countries from 0.50€ to 25€.
The transaction maximum amount is 5 000 €, minimum 0.10 €.

Terms of Use

I confirm to have carefully read, understood and agreed without objections to the following Terms of Use of piixPay.com.
By entering this website, a binding contract between piixPay.com and you as the contracting authority enters into force.
As the contracting authority, I confirm that I have the right and obligation to check the terms of use every time I use this website, and am therefore also obligated to comply with them. The area of operations is the European Union and the valid currency is Euro EUR and Crypto coins.
piixPay.com will not forward your information to third persons and will not use your e-mail address to send junk mail, except in cases required by the law or a valid court ruling.
We will retain the information that you entered on the piixPay.com homepage. We will send you information by e-mail regarding:

You can close your piixPay.com account any time by contacting our customer support.
Invalid e-mail addresses are deleted from the database in 20 days.
Sending junk mail is strictly prohibited.
Hacking is strictly prohibited.

By using the piixPay.com website, you agree that only you are responsible for maintaining and protecting your account and password and will not permit third persons to access your registered account.

Payment terms and conditions

  1. If you transfer more Crypto coins than required for Euro payments, we will send you an e-mail requesting for a Crypto coin address to which to return the excess Crypto coins. If no response is received to the e-mail in 3 days, then piixPay.com has the right to retain the excess Crypto coins.
  2. If you transfer fewer Crypto coins than necessary within 30 minutes after entering the invoice, we will send you an e-mail requesting for a Crypto coin address to which to return the Crypto coins. Crypto coins necessary to pay the invoice must be paid within 30 minutes. The missing part cannot be added later. (piixPay.com retains the service fees.) If the repayment address for Crypto coins is not sent in three days, then piixPay.com retains the Crypto coins.

Tax policies vary from country to country, therefore the contracting authority has the duty to pay and declare fees for ordered products, import customs taxes, commission fees and other fees.